Praccelerate Pty Ltd T/A Praccelerate ABN 69 653 698 901 (we, us or our), understands that protecting personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us or made available to us as a result of a medical practitioner’s (User/ you) use of our application (Application) in uploading and sharing Patient information, including Patient Data as described below (Data) or when we otherwise interact with you, with this commitment extending to both you and your Patient/s.

1. Personal information

Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

2.1) As a User of our Application:

• your username and password;

• your name;

• your contact details, including email address, street address, and/or telephone number;

• your sensitive information as set out below;

• your credit card and other payment details (through our third-party payment processor);

• your employer, qualifications, and job title;

• the Data you upload;

• your browser session and geo-location data, device and network information, statistics on page views and sessions, and/or browsing behaviour;

• your preferences and/or opinions;

• information you provide to us, including through feedback, customer surveys, or otherwise;

• details of products and services we have provided to you and/or that you have enquired about, and our response to you;

• support requests submitted to us and our response to you;

• information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider;

• additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated social media platforms, and/or accounts from which you permit us to collect information; and

• any other personal information requested by us and/or provided by you or a third party.

2.2) As a Patient, whose Data is shared on our Application

The Data uploaded by the User on the Application (in order to share Data with other medical practitioners) may include information, images, documents, or videos pertaining to:

• any medical condition or medical history of the Patient;

• any procedure completed on the Patient;

• the Patients age, gender, ethnicity, lifestyle habits, and sexual orientation;

• prescription records;

• notes (and other forms of communications);

• diagnostic records;

• your observations of the Patient, including any clinical notes;

• any images you upload of the Patient; and

• general health information on the Patient, (Patient Data).

Sensitive Information: is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information, or biometric information.

3. Sensitive Information we Collect

3.1) Sensitive information on or concerning the User:

We do not actively request sensitive information about the User. If at any time we need to collect sensitive information about the User, unless otherwise permitted by law, we will first obtain the Users consent and we will only use it as required or authorised by law.

3.2) Sensitive information on or concerning the Patients:

We collect the Data/Patient Data which is considered sensitive information in relation to the Patient’s health and biometric information;

You acknowledge that we may collect sensitive information relating to the Patients, based on the Data you upload and that:

• this information is used for research and data analytics in accordance with the privacy laws and all other applicable laws within the jurisdiction of the Commonwealth of Australia and in accordance with the Terms and Conditions, however, the User warrants that it will ensure that our use of the Patient Data is in compliance with all local laws applicable in the relevant jurisdiction in which the User operates with respect to privacy, data storage and sharing and applicable medical regulations;

• the User warrants that it will obtain the Patient’s consent in relation to its use of the Services in uploading the Data to the Application and its use of the Services, as well as our use of the Patient Data for the purpose of the research and data analytics in accordance with the Terms and Conditions. If a Patient does not agree to this collection, the User must not upload the Patients Data on the Application (for any purpose) without obtaining our prior consent; and

• the User warrants that it will provide this Privacy Policy to any Patient upon request.

Our use of Data is also based upon the User warranty that it will ensure that such compliance is in accordance with all local laws applicable in the relevant jurisdiction in which it operates and/ or uploads the Data with respect to privacy, data storage and sharing, and applicable medical laws and/ or regulations.

4. How we collect Personal Information

We collect personal information in a variety of ways, including:

Directly: We collect personal information which the User directly provides to us. For example, this includes when the User registers for an account, when the User shares Data through the Application, through the ‘contact us’ function on our Application, and when the User or Patient requests our assistance via email, or over the telephone.

Indirectly: We may collect personal information which the User or Patient indirectly provides. For example, in emails, over the telephone and in online enquiries.

From third parties: We collect personal information from third parties. For example, the details of the User in their use of the Application through our analytics, cookie providers, and marketing providers.  See the “Cookies” section below for more detail on the use of cookies.

5. Why we collect, hold, use and disclose personal information

As a User of our Application:

• to enable the User to access and use our Services, including to provide the User with a login and to make available to the User all relevant data shared on the Application by the User thereon;

• to contact and communicate with the User about our Services, including in response to any support requests the User lodges with us on the Application or any enquiry the User makes with us via other means;

• for internal record keeping, administrative, invoicing, and billing purposes;

• for analytics, market research, and business development, including operating and improving our Services and associated applications;

• for advertising and marketing, including sending promotional information about our products and services and other information that we consider may be of interest to the User;

• to comply with our legal obligations and resolve any disputes that we may have; and

• if otherwise required or authorised by law.

Sensitive information:
We only collect, hold, use and disclose sensitive information for the following purposes:

• any purposes that the User and/ or Patient consent to;

• our collection of Patient Data for data analytics and research (as agreed to in the Terms and Conditions);

• for the storage and communication of Patient Data;

• secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties as reasonably necessary to provide our Services to the User;

• to contact emergency services, or to speak with the User or Patients family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person (including a Patient) and it is impracticable for us to obtain the User or Patient’s consent; and

• if otherwise required or authorised by law.

6. Our disclosures of personal information

We may disclose personal information to the following:

• our employees, contractors, and/or related entities;

• our existing or potential agents or business partners;

• anyone to whom our business or assets may be transferred;

• courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

• courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;

• any other third parties as required or permitted by law, such as where we receive a subpoena.

7. Overseas disclosure

• Our services are provided from Australia where all our data is stored.

• In relation to our AI function, all data is processed in Australia.

• The development team is based in the UK. They may store, transfer or access personal information, strictly for the purposes of system maintenance.

• Unless we seek and receive your consent to an overseas disclosure of your personal information, we will only disclose the User and/or Patient’s personal information to countries with laws that protect your personal information in a way that is substantially similar to the Australian Privacy Principles and/or we will take such steps as are reasonable in the circumstances to require that overseas recipients protect your personal information in accordance with the Australian Privacy Principles.

8. Your rights and controlling your personal information

• Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us. However, if you do not, it may affect our ability to provide our Services to you and your use of our Services.
  
  

• Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
  
  

• Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
  
  

• Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, that in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.
  
  

• Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.
  
  

• Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you also have the right to contact the Office of the Australian Information Commissioner.

9. Storage and security

• We are committed to ensuring that the personal information we collect is secure.

• In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.

• While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

10. Cookies

• We may use cookies on our Application and website from time to time.

• Cookies are a small amount of data generated and placed in your device to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise a returning User on the Application.

• If and when you choose to provide our Application with personal information, this information may be linked to the data stored in the cookie.

• You can block cookies on your browser by activating the setting on the browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Application.

11. Links to other websites

Our Application may contain links to other parties’ websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

12. Use of API Services

• We use third party Application Programming Interface (API) Services (including, for example, Google, Stripe, and Sentry). We do not use APIs to access personal data or to transfer personal information.

• We do not transfer any personal information to any API’s. We only transfer data such as device types and operating systems versions as necessary to provide or improve our Services or as necessary to comply with applicable law or as part of a merger, acquisition or sale of assets where we notify you of this.

• We may develop our own API in the future (our API). You agree and acknowledge we may transfer all personal and sensitive information (in an anonymised form) to our API, without any further disclosure or notification to you.

13. Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Application. We recommend you check our Application regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact us/our Privacy Officer at:

Praccelerate Pty Ltd T/A Op Reports
ABN 69 653 698 901
Email: support@opreports.com.au

Last update: 11 August 2026.
© LegalVision ILP Pty Ltd